I am trying to consolidate some of my resources. This is fabric that I am discontinuing in my products.
ITEM: Yellow WILLOW Duck Cloth by Premier Prints, Inc. (looks like tree bark // woodgrain) on Slub Duck base cloth.
Items ships to USA only. Stored in a smoke free, environmentally controlled climate.
All sales final on fabric. Storewide shipping rate DOES NOT APPLY to this item. I can ship up to 4 yards of fabric in a flat rate envelope. If you would like to purchase multiple yards of fabric, please contact me for an exact shipping quote.
Please refer to Etsy policy for payment guidelines.
International buyers must provide their shipping address in English.
I take pride in quick shipping of in stock items. In stock orders placed before noon Central time are generally shipped the same day. Otherwise, they will ship the next business day.
Items not deliverable or returned to me for incorrect address (I ship directly off of the address you provide) will be held for 45 days after purchase. After that time, the order will be marked complete. It is your responsibility to send me a corrected address within 30 days of purchase, but I will email you if I receive a package that is returned. This policy has been added since a few customers have waited 3-6 months before responding to me -- and my inventory has typically rolled over by then.
Custom items are dependent upon current order backlog and will ship as soon as the item is made. I do try to give an estimated ship date when an order is placed.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Due to the custom nature of my items, refunds for handmade items are not typically accepted.
At certain times during the year, I do accumulate a rather large backlog. If you are unable to wait for a custom order to be completed, I will cancel your order IF it has not been started yet.
If you have any concerns regarding your purchase, I will do my best to resolve any issues through repair or replacement of the item as needed.
<<Custom or personalized items will not be refunded after you have approved the information provided to me unless I am at fault.>>
I now offer a 1 year guarantee on my classroom chair pockets. Please contact me for further details on this item.
HOW QUICKLY ARE ITEMS MADE? I typically have a backlog of orders (orders come in faster than I can make them.) As such, please check my information page where I try to update my backlog schedule on a weekly basis. This information will tell you how far behind I currently am and when you may expect your item to be produced.
HOW OFTEN DO YOU SHIP ITEMS? I do my best to ship stock items EVERY BUSINESS DAY (does not include Saturday or Sunday.) Items purchased BEFORE NOON Central Time are usually shipped same day. Handmade items depend upon the backlog in my store, but I try to get these out as quickly as possible -- but I have to make them first!
DO YOU OFFER RETURNS? Absolutely no returns on CUSTOM ORDERS OR SALE PRODUCTS unless I have made something in error (such as misspelled your name on an embroidered item, made with the wrong fabric, etc)
Stock items may be returned if they are in NEW and UNUSED condition. You MUST contact me within 7 days of receipt and BEFORE you return the item(s) within 14 days of sale. If you do not contact me before returning your item(s), your returns will be assessed a 25% restocking fee. Shipping charges are NOT REFUNDED on returns, and you must send the item back at your own cost unless I am at fault.
WILL YOU MAKE SOMETHING NOT SHOWN IN YOUR STORE? Yes! I will try my best to accommodate any special requests! Several of my products resulted from custom order requests.
DO YOU HAVE A PHYSICAL STORE? No, I am an online retailer only and work out of a dedicated shop at my home. I live near Nashville, Tennessee. USA Shipping East of the Mississippi typically takes 2 business days, USA Shipping West of the Mississippi takes anywhere from 3-5 business days.
DO YOU SHIP WORLDWIDE? Yes, I have shipped worldwide for several years. I DO NOT declare items as a gift (this is illegal.) You are responsible for any customs or duty charges when a product enters your country.