One charm pack with 42 5”x5” squares
Please refer to Etsy policy for payment guidelines.
International buyers must provide their shipping address in English.
Flat rate shipping of $5.50 for USA. I ship daily, Monday through Friday, unless noted on my main information page.
I also ship to Canada at actual cost based on weight. This will require a custom order for correct postage fees. You must contact me with a list of items that you want. I will weigh them and provide the exact shipping cost for you. If you want to order, I will write a custom order with correct postage attached.
I ship to the address you provide at checkout. Items not deliverable or returned to me for incorrect address (I ship directly off of the address you provide) will be held for 30 days after purchase. I will email you if I receive a package that is returned. I am not responsible for packages shipped to an old address.
Custom items are dependent upon current order backlog and will ship as soon as the item is made. I do try to give an estimated ship date when an order is placed.
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
EFFECTIVE MAY 1st, 2020 -- UNKNOWN
With the latest developments of the coronavirus pandemic, I am not currently accepting returns on any merchandise. If you have a problem with an order, please contact me. Of course, if I am in error or the product is damaged, I will gladly replace any items necessary.
Due to the custom nature of my items, refunds for handmade items are not typically accepted.
At certain times during the year, I do accumulate a rather large backlog. If you are unable to wait for a custom order to be completed, I will cancel your order IF it has not been started yet.
If you have any concerns regarding your purchase, I will do my best to resolve any issues through repair or replacement of the item as needed.
<<Custom or personalized items will not be refunded after you have approved the information provided to me unless I am at fault.>>
I now offer a 1 year guarantee on my classroom chair pockets. Please contact me for further details on this item.
HOW QUICKLY ARE ITEMS MADE? I typically have a backlog of orders (orders come in faster than I can make them.) As such, please check my information page where I try to update my backlog schedule on a weekly basis. This information will tell you how far behind I currently am and when you may expect your item to be produced.
HOW OFTEN DO YOU SHIP ITEMS? I do my best to ship stock items EVERY BUSINESS DAY (does not include Saturday or Sunday.) Items purchased BEFORE NOON Central Time are usually shipped same day. Handmade items depend upon the backlog in my store, but I try to get these out as quickly as possible -- but I have to make them first!
DO YOU OFFER RETURNS? Absolutely no returns on CUSTOM ORDERS OR SALE PRODUCTS unless I have made something in error (such as misspelled your name on an embroidered item, made with the wrong fabric, etc)
Stock items may be returned if they are in NEW and UNUSED condition. You MUST contact me within 7 days of receipt and BEFORE you return the item(s) within 14 days of sale. If you do not contact me before returning your item(s), your returns will be assessed a 25% restocking fee. Shipping charges are NOT REFUNDED on returns, and you must send the item back at your own cost unless I am at fault.
WILL YOU MAKE SOMETHING NOT SHOWN IN YOUR STORE? Yes! I will try my best to accommodate any special requests! Several of my products resulted from custom order requests.
DO YOU HAVE A PHYSICAL STORE? No, I am an online retailer only and work out of a dedicated shop at my home. I live near Nashville, Tennessee. USA Shipping East of the Mississippi typically takes 2 business days, USA Shipping West of the Mississippi takes anywhere from 3-5 business days.
DO YOU SHIP WORLDWIDE? Yes, I have shipped worldwide for several years. I DO NOT declare items as a gift (this is illegal.) You are responsible for any customs or duty charges when a product enters your country.
PACKAGE RETURNS // MISSING PACKAGES
I do my best to promptly ship packages. Please note that I have no control over a package once I deliver it to the Post Office. As such, if a package is returned to me because it cannot be delivered or if it becomes missing once accepted at the USPS, you must contact me within 30 days. At that time, an appropriate decision will be made to either cancel the order or refund the purchase. IF YOU CONTACT ME after 30 days of purchase, I will not offer a refund or reship option.